About | The 911 Institute

About

At The 911 Institute, we believe that every call can be the difference between life and death. Our mission is to prepare individuals for one of the most critical roles in public safety - emergency call taking and dispatching - by equipping them with the technical expertise, real-world experience, and soft skills essential for making quick, impactful decisions.

Our Mission

Empowering Public Safety Professionals: Delivering comprehensive training that merges cutting-edge technical instruction with hands-on simulation exercises.

Enhancing Emergency Response: Utilizing real-world scenarios and the latest communication protocols to ensure our graduates are ready for any challenge.

Building Resilient Communities: Preparing individuals for a rewarding career that is essential to public safety, where every call matters.

Our Training Program

Imagine a career where every action can make a difference, where your training could truly save lives.

At The 911 Institute, we turn that vision into reality. Our training program is designed by experienced dispatchers and public safety experts who understand the demands of emergency communications. We go beyond the basics by integrating real-world scenarios, hands-on simulation training, and an emphasis on both technical proficiency and critical soft skills such as empathy, resilience, and crisis management.

Program details

Our Mission

Empowering Public Safety Professionals: Delivering comprehensive training that merges cutting-edge technical instruction with hands-on simulation exercises.

Enhancing Emergency Response: Utilizing real-world scenarios and the latest communication protocols to ensure our graduates are ready for any challenge.

Building Resilient Communities: Preparing individuals for a rewarding career that is essential to public safety, where every call matters.

Our Training Program

Imagine a career where every action can make a difference, where your training could truly save lives.

At The 911 Institute, we turn that vision into reality. Our training program is designed by experienced dispatchers and public safety experts who understand the demands of emergency communications. We go beyond the basics by integrating real-world scenarios, hands-on simulation training, and an emphasis on both technical proficiency and critical soft skills such as empathy, resilience, and crisis management.

Program details

Why choose The 911 Institute?

Expert-Led Curriculum: Our program is crafted by seasoned professionals with decades of experience in emergency communications.
Comprehensive Skill Development: We focus on both technical training and the soft skills necessary to remain calm and effective under pressure.
Career Support & Job Placement Assistance: Helping graduates connect with potential employers through resume workshops, interview coaching, and job placement resources to secure positions in emergency communications centers and public safety agencies nationwide.
Career-Focused Training: When you train with us, you're not just preparing for a job—you’re embarking on a career that is both rewarding and vital to community safety.

Learn More

James Stilwell, Founder and CEO of The 911 Institute, brings over two decades of frontline experience in public safety—from serving as an EMT and firefighter to leading emergency communications as a dispatcher, supervisor, and manager. His extensive background and deep commitment to innovation have shaped a training program that not only delivers technical expertise but also instills the compassion and resilience needed in crisis situations.

"At The 911 Institute, every training session is a step toward saving lives. Our mission is clear: empower the calm, confident voice that makes a critical difference when it matters most."
— James Stilwell

Be the calm in the storm.

Allow The 911 Institute to offer you a transformative journey into a profession where every second counts. Begin your journey with us today and become the voice that helps keep our communities safe.

Apply today