Program Details

At The 911 Institute, we provide an immersive, hands-on training program designed to prepare you for a fast-paced and rewarding career in emergency dispatching. Our curriculum, developed by experienced 9-1-1 professionals, ensures you gain the knowledge, skills, and confidence that you need to handle real-world emergency situations effectively. 

At The 911 Institute, we provide an immersive, hands-on training program designed to prepare you for a fast-paced and rewarding career in emergency dispatching. Our curriculum, developed by experienced 9-1-1 professionals, ensures you gain the knowledge, skills, and confidence that you need to handle real-world emergency situations effectively. 

Call-Taking & Dispatching Skills  
Learn how to assess emergency situations, gather critical details, and dispatch appropriate first responders.
Computer-Aided Dispatch (CAD) Systems
Gain hands-on experience with industry-leading CAD software used in 9-1-1 centers
Radio Communications Systems & Protocols
Understand proper radio procedures and communication best practices with police, fire, and EMS units.
NG911 Telephone & Mapping Systems
Understand Next Generation 9-1-1 (NG911) technology, including enhanced call handling, text-to-911, and GIS-based location mapping. 
Crisis Management & Decision-Making
Develop the ability to remain calm under pressure and make split-second decisions.
Public Safety Services & Resources
Learn how to coordinate emergency responses using available local, state, and federal resources.
Legal & Ethical Considerations
Understand key regulations, liability concerns, and confidentiality laws that govern emergency dispatching.
And More!
Our program provides additional specialized training to fully prepare you for a career in emergency dispatching.
Emergency Dispatcher
The program is ideal for individuals seeking a career in public safety communications who have strong communications skills and a desire to help others in crisis. No prior experience in public safety or emergency services is required.

Location : Online

Duration : 20 weeks

Tuition : $11,995

Flexible payment options available.

Next Cohort Begins Fall, 2025

Enroll Now
The program is ideal for individuals seeking a career in public safety communications who have strong communications skills and a desire to help others in crisis. No prior experience in public safety or emergency services is required.

Location : Online

Duration : 20 weeks

Tuition : $11,995

Flexible payment options available.

Next Cohort Begins Fall, 2025

Apply Online

Train with the Same Technology Used in 911 Centers

Train with the Same Technology Used in 911 Centers

At The 911 Institute, we believe that hands-on experience with real-world tools is essential for preparing future emergency dispatchers.

That’s why we’ve partnered with leading providers of Computer-Aided Dispatch (CAD) systems, NG911 telephone technology, and public safety radio communications to give our students direct access to the same equipment used in real Public Safety Answering Points (PSAPs).

Through these partnerships, students will:

Train on Industry-Standard CAD Software  Learn how to navigate, input, and manage emergency calls using professional-grade dispatching systems.

Use NG911 Telephone Equipment  Gain hands-on experience with Next Generation 9-1-1 call handling, including text-to-911 and real-time location mapping.

Practice with Public Safety Radio Systems   Develop critical skills in radio communication by working with actual dispatch consoles and protocols used in law enforcement, fire, and EMS operations.

Our graduates enter the workforce with the confidence and skills to transition seamlessly into a live dispatch environment.

Enroll Now

Our graduates enter the workforce with the confidence and skills to transition seamlessly into a live dispatch environment.

Apply Online